Refund policy

At Scentd Club, all fragrance decants are freshly poured and packaged at the time your order is placed. Because of this, all sales are final and we do not accept returns or exchanges due to change of mind.

Damaged or Incorrect Items
If your order arrives damaged, leaking, or if you received the wrong item, please contact us within 3 days of delivery at scentdclub@outlook.com. Include your order number and a photo of the issue, and we'll send a replacement or issue a refund.

Refunds
Approved refunds are issued to your original payment method and typically appear within 5-7 business days.

Non-Delivery
If your tracking shows delivered but you haven't received your package, please reach out within 7 days so we can look into it with the carrier.

Contact
Questions about your order? Email us at scentdclub@outlook.com and we'll be happy to help.